Fifty-seven percent of healthcare consumers have received a medical bill that they thought to be covered by their healthcare payers, according to a recent survey from NORC at the University of Chicago.
Patients perceive these surprise bills to be their insurers’ fault, highlighting a need for better patient education about health plan benefits, NORC said.
The survey of about 1,000 adult patients revealed that patients receive surprise bills for numerous healthcare interactions. Of the 57 percent who said they have received an unexpected bill, about half (53 percent) said the charges were for physician services.
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